Cancellation and Refund Policy
1. Provider and contacts
Bookings on lnpurewell.com are provided by PE lnpurewell.com, 24 Karpatska Street, Office 4, Yaremche, Ivano-Frankivsk Oblast, 78500, Ukraine. Email contact@lnpurewell.com, phone +380 982 171 2215, director Alex Petersen. Provider information is published under Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015.
2. Prices, deposits and confirmation
Before you order we show the total price, every mandatory fee, the deposit and its due date, the payment schedule and the cancellation windows. The deposit is applied to the total price; any non-refundable part is marked before payment. A booking is confirmed only by our written confirmation stating the final price and conditions.
3. Cancellation windows
- 14 or more days before arrival: full refund.
- 7 to 13 days before arrival: 50% refund.
- Under 7 days or after arrival: no refund, unless the law requires otherwise.
- Cancellation by us: full refund within 14 calendar days.
Approved refunds are paid by the original payment method within 14 calendar days of approval.
4. Mandatory fees and no-show
Mandatory fees appear separately before payment and are refundable only where the related service is not provided, unless the fee is a statutory charge already incurred. Failure to arrive without prior notice is a no-show: no refund is due and unused services are not compensated.
5. Complaints, disputes and data
Send complaints with your booking number to contact@lnpurewell.com; we reply within 10 business days. Your rights under Law of Ukraine No. 1023-XII 'On Protection of Consumer Rights' of 12 May 1991 are not limited. Booking data is processed under Law of Ukraine No. 3994-IX 'On Personal Data Protection' of 19 November 2024; see our Privacy Policy.